Meet Our Team

Wally Arcayan
Agency Owner

I began my insurance career in 1988 with 2 licensed insurance professional and a small office.  We learned as much as we could about auto insurance, home insurance, renters insurance, commercial insurance, life insurance and set out to talk to and protect as many families as we could. In 2001, I acquired my second agency in Alexandria, VA (now Gainesville, VA.), followed by a third agency located in Herndon, VA. in 2005.  In addition to myself, our agency locations have 22 Licensed Account Managers who live in Fairfax, Gainesville, Bristow, Ashburn, Alexandria, Woodbridge, Herndon, Reston and surrounding cities.

We pride ourselves on helping our customers with various types of insurance, including home insurance, auto insurance,  insurance, liability insurance and other financial services.  We are a committed team and want to help you protect the things that matter most, such as your car and your home.  Stop in one of our locations in Fairfax, Gainesville or Herndon and have one our Licensed Account Managers review your discounts and coverages to make sure you have adequate liability coverage in place.

Our agency has earned its reputation for excellence because our team mission is to help our customers by providing sound advice and providing properly designed insurance solutions for them and their families.

As your agent, I’m committed to helping you get your appropriate level of protection and make it easy to do business with our agency.

During my tenure within the industry, I’ve been humbled to receive many Agency Awards.  In 2009, I was inducted in the Hall of Fame.  This is the highest honor of distinction for Agency Owners. It is a highly selective achievement that recognizes an exceptional, consistent commitment to helping customers plan for their insurance and financial needs and retirements savings goals.

Give us a call today at 703-385-0440 for your Auto insurance, Home insurance, Renter’s insurance, Liability insurance, Commercial insurance, and Financial Protection.  We are here to serve you!


Agency Achievement – Gold – 2 years
Agency Achievement – Silver – 1 year
Circle of Champions – 16 years
Hall of Fame Eligibility – 28 years
Hall of Fame – Year Inducted – 2009
Honor Ring – 23 years
Inner Circle Elite – 7 years
Leaders Forum – 17 years
National Conference – 15 years
Million Dollar Round Table – 1 Year

Spoken Languages:

Melanie Summers
Chief of Operations

As Chief of Operations, Melanie oversees and manages the agencies day to day operations, ensuring our daily outcomes are aligned with the Agency’s mission and goals. She believes that Designers success is due to their professionalism, strong team environment and always striving to put the customer first. Melanie started with Designers in 2000 as the Receptionist and Front Desk support and worked her way through various roles within the agency.  Melanie obtained her Property and Casualty License in 2001.  But she wanted more.  She went after and obtained her Life, Health and Annuities License in 2002.   Since joining the agency, Melanie has shown her dedication to the company and our customers by ensuring a high level of service.  She is always available for questions, comments or concerns and can be reached HERE.   She is married to her longtime sweetheart, Lamont and enjoys spending time with her son Anthony and her treasured baby, a pug/beagle mix named Riley.  You can find her in flip flops down at the shore any chance she gets.  Please come visit her in her our Fairfax, VA. location to review your auto, home or life policy.

Susie Rivera
Customer Service Manager

Susie’s been with Designers since 2003 and in the insurance industry for over 20 years.  Susie works primarily in our Fairfax, VA. location. She is passionate about seeing that customers are well looked after with each interaction with Designers Insurance. She makes it her goal to instill the same values in her team members. She takes the customer’s feedback to the agency and helps refine services to meet the client’s needs. Being in the insurance industry for a long-time, Susie has strong product knowledge on auto, home, condo, renters, umbrella, policies, just to name a few.  Feel free to email her directly HERE for any questions or concerns.  When she is not in the office, her time is spent with her husband, twin daughters, spoiled Lab named Candie and an adorable Shorkie named Titan. They are very active in the church and passionate about giving back to the community.

Roxana Ramirez
Senior Sales Manager

Roxana started with Designers in 1998 and rose through the ranks to be the top producer.  Roxana is currently the Senior Sales Manager and her industry experience helps drive new business for her and her team.  Roxana also sees that each customer receives a high level of service.  Roxana is licensed in Property, Casualty and Life Insurance.  She wants to make sure you and your family have the right protection in place and is happy to review your current policies to make sure you have the proper coverage in place for your auto and homes.  Roxana speaks English and Spanish and is available for walk-in customers or via email HERE.  Roxana can also help business owners with their insurance needs. Roxana is all about family and loves to be surrounded by her kids and grandkids! Roxana works primarily in our Fairfax, VA. location.

Karen Herrera
Agency Manager

Karen is full of life and has been with Designers since 2007. Karen makes it her business to get to know customers and help educate them to find the right insurance coverage for their needs. Karen contributes greatly to the organization and has developed long-term relationships with customers who value the service level she provides.  Give Karen a call today at 703-463-9877 and let her review your auto and homeowners’ policies.   Karen has a passion for travel and is frequently traveling the globe, her notable destinations include; Costa Rica, Cuba, Netherlands, Paris, Columbia, Panama, Peru, Iceland, Belgium, Ecuador and Chile, Mexico, Dominican Republic.  Karen started in our Herndon location but can now be found managing our Fairfax, VA. location. Stop in to have her look over your auto, home and liability policies.

Katy Rabitor
Customer Service Manager

Katy joined Designers in 2016 and brings with her positive energy and abundance of energy. Not only does Katy leads the Customer Service and Retention team, but she also assists with the day-to-day operation of our Herndon location. Katy has a strong desire to get to know our customers and prides herself on making the customers feel special.  It excites her when she’s able to talk with customers. It’s her chance to get to know you!  Every client is unique to her!  She’s always eager to review your auto, home, condo policies, email her HERE or stop in our Herndon office to say hello. Katy has adorable identical twin daughters that keep her very busy and who are her greatest blessings!  Katy can also be found in the kitchen and absolutely loves to cook, she loves to feed people!

Liz Zalles
Senior Licensed Account Manager

Liz started with Designers in 2002 as an Admin Assistant and obtained her Property and Casualty License in 2005.  She is a valued team member and is proud of the loyal customer database she’s built during her tenure with the agency.  In 2015 Liz spread her wings and obtained her Life, Health and Annuities license.  This helps her focus in on the complete picture to help customers protect what’s important to them.  This leaves the customer with confidence and peace of mind.  Call Liz at 571-297-1129 or email her HERE to have her look at your insurance portfolio to ensure you are properly protected.  Liz is a fabulous baker!  Liz finds pleasure in spending time with her husband, two children, and fur baby.   Liz can be found in our Fairfax, VA. location, stop by and see her review your auto, home, and life policies.

Michelle Summers
Senior Licensed Account Manager

Michelle has been a valued team member since 2007 and enjoys interacting and providing customers with excellent customer service. She obtained her Property and Casualty license in 2007. She has knowledge in property and casualty and a passion for serving and getting to know people. She enjoys meeting new customers and welcoming them into the office. She prides herself on remembering your name! Her customers say she is a great listener and will always go the “extra mile” to be helpful. She likes to treat customers like family. When not in the office, Michelle is spending time with her son, her dog, fat cat and her twin sister. Michelle can often be found watching the Redskins or at the gym working out.  Michelle is in our Fairfax, VA. location, stop on in and say hi.  She welcomes the opportunity to review your auto and home discounts.

Marco Zeballos
Senior Licensed Account Manager

Marco began his insurance career in 2007 with Designers Insurance Agency, he is a proud Veteran that served honorably in the U.S. Marines. Being a Marine, Marco is extremely dedicated to his work and strives to build long-lasting relationships with customers. Marco takes pride in his core values, which includes honesty and integrity when dealing with customers. Marco will work hard to help you and your family by selecting the coverage. Marco is a proud papa to a fast-growing little girl! He enjoys watching his Redskins and spending quality time with his family.  Marco would love the opportunity to review your auto policy for a discount. Stop by our Fairfax, VA. location and ask for Marco.

Sadaf Sayed
Senior Licensed Account Manager

Sadaf started with the Designers family in 2008 and grew leaps and bounds during her time with us. Sadaf started as an unlicensed rep and with hard work and dedication quickly became one of our top producers. Sadaf has a desire to ensure she is teaching and educating customers about the best insurance options for them in a way the can understand. Sadaf would be more than happy to look at your insurance portfolio and make sure you have the proper coverage in place. Email her HERE or call her directly at 703-584-4310. Sadaf has a very busy home life! Family is extremely important to her and she spends her free time surrounded by her family, including her two daughters and husband. Swing by our Gainesville VA. location to say Hi to Sadaf and have her look at your auto, home and liability policy.

Cecy Neyra
Senior Licensed Account Manager

Manager Cecilia came to Designers in 2013 but has over 20 years of insurance experience. She obtained her Property and Casualty license in 2003 and is currently working on obtaining her Life and Annuities License. She is responsible for new business and customer retention. Cecilia is not about selling you just any policy, but about making sure that you’re properly covered. She has great attention to detail and a strong grasp of insurance coverage that allow her to assist customers with ease. She enjoys meeting new people and helping customers have a great experience when visiting the office.  Call her directly at 571-748-5385 to have her review all your discounts and coverages. Cecilia has a strong sense of family and enjoys being surrounded by her family. She is engaged to her long-time sweetheart and has two grown adult sons that have been her inspiration for her life successes.  She also has four spoiled grand dogs.  Cecilia enjoys meeting and working with all the customers in our Herndon, VA. location. Stop on in and have Cecilia review your auto policy.


Mila Macovei
Senior Licensed Account Manager

Mila has a warm style and her top priority is customer satisfaction. Mila enjoys working with customers and is eager to learn and is very focused on building strong customer relationships. Mila is always willing to go the extra mile for customers and colleagues and her goal is to make customers feel important and educated on their policies and services that Designers offer. Mila is a proud mom to an always-on-the-go toddler. He’s her joy.  Mila can be found in our Fairfax, VA. location.  Please stop by to stay hi and have her review your auto or home policies.

Hannah Orbon
Licensed Account Manager

Hannah started with Designers in 2016 but has worked in the insurance industry since 2009 and works primarily in our Fairfax, VA. location.  Hannah strives to gives our customers and their policies the same attentiveness and accurate care that she would want for herself and her family.  Her goal has always been to provide each customer with a strong, confident understanding of the insurance coverages they have. She would love the opportunity to review your auto, home and liability coverage.  Her enthusiasm has her looking forward to each day and appreciates the opportunity to serve our customers and work with a team that truly cares about providing the best possible customer service. Hannah can be reached via email HERE or 703-385-0442. Hannah is happily married and is a devoted mom to two fur-babies.

Sandy Youngblood
Senior Licensed Customer Service Rep

Sandy is one of our veteran members and can take care of any of our customers’ needs no matter what they may bring to the table.   In her off time, Sandy is a devoted mom and loves to spoil her grand fur babies.  Sandy also enjoys time down by the shore and crafting.  Come visit Sandy in our Fairfax location and she can review your auto, home and liability insurance. Sandy can also be reached directly at 703-468-4125.

Alicia Carre
Customer Service Representative

Alicia utilizes her previous experience in customer service and she provides accurate and efficient service to the customers. She strives to provide excellence in customer service and keeping their best interest is her main goal. Alicia started with Designers in 2015 and quickly obtained her Property and Casualty License a few months later. She later became licensed in Life and Annuities in 2017. Alicia wants to make sure each customer she touches understands about insurance and has a positive customer experience. Alicia is more than happy to assist with any questions or concern and can be found in our Herndon, VA location. Just email her HERE or call her at 571-748-5384 to have her review your auto, home and life policies.  Alicia is a mom to two fur-babies who rule her house and she’s not ashamed to admit it. She is happily married and enjoys spending time with her family.

Sara Ramsey
Licensed Account Manager

Sara joined our agency in 2017 and brings experience in the customer service and automotive industry.  She is fully licensed in Property and Casualty and working towards obtaining additional licenses.  Sara’s customer services background has enabled her to efficiently work with our existing and new customers, providing insurance reviews.  Being in the insurance industry has allowed her to grow as an insurance advisor. She takes pride in what she can bring to the customers by building relationships and maintaining communication.  Stop in our Fairfax location to have Sara review your auto, home and liability policies.  Sara is an extremely dedicated mom to her amazing son and enjoys making memories with him.  She is also a mom to Kiwi, her fur baby she rescued from the shelter.  Sara is extremely passionate about animals welfare.

Josselyn Rubio
Licensed Account Manager

Designers Insurance Agency was ecstatic to welcome Josselyn to the team in 2018.   Josselyn comes with four years prior insurance experience working with another insurance company.  In her previous position, she trained and coached team members on providing the best customer experience. She prides herself on answering customer questions or concerns in one call.  The insurance world is constantly changing, and Josselyn does her best to stay on top of what is going on to provide the customer with the best service possible.  Stop in the Herndon office and have Josselyn review your auto, home and liability policies or email her at HERE  Josselyn is very spontaneous and always up for an adventure.  She has 2 fur babies named Ryder and Nyla who are absolutely spoiled.  Josselyn has a strong sense of family and has over 20 tattoos each with a special meaning.  Ask her about them when you stop in to review your policies.