Meet Our Team

Wally Arcayan
Agency Owner

I’ve been with Allstate for over 20 years and have worn many hats in the company. My tenure and experience has allowed me to not only understand the ins-and-outs of insurance, but also to service hundreds of families regarding their protection needs. I can help you protect the things that are important – your family, home, car, boat and more.

I’m proud to work with a company who’s been serving satisfied customers for over 80 years. Customers count on outstanding financial strength and superior claims service to help protect what they value most. Allstate delivers on their promise. In fact, their outstanding financial strength and superior claims service received an A+ (Superior) rating by A.M. Best. Quality service, strength and satisfaction – that’s something I’m glad to be a part of.

I’m committed to showing you how Allstate is different and better than the rest. From sharing our broad product offerings for your protection and financial needs to offering you a real relationship you can count on. I’ll help you prepare for your financial future and offer a higher standard of service, delivered wherever and whenever you need.

Allstate Financial Leader Award-12 Years
Honor Ring-12 Years
Agency Achievement Award-4 Years

Spoken Languages:

Melanie Summers
Chief of Operations

Melanie has been a valued member of the Designers team since 2000. She is responsible for springing Designers Insurance operational strategy into action, overseeing the day-to-day activities of the company and directing the Customer Service and Sales Team, Operations, and Administration. She believes that Designers success is due to their professionalism, strong team environment and striving to put the customers first.

Susie Rivera
Customer Service Manager

Susie’s been with Designers since 2003 and in the insurance industry since 1998. Not only does Susie assists with the day-to-day operation to ensure the Fairfax office run smoothly, she leads the Customer Service and Retention team. She is passionate about ensuring customers are well looked after every time they come to Designers Insurance and makes it her duty to instill the same values.

Roxana Ramirez
Senior Sales Manager

Roxana joined Designers in 1998 and rose through the ranks to be the top producer. Roxana is currently the Senior Sales Manager and her industry experience helps drive new business for her and her team. Roxana also sees that each customer receives a high level of service. Roxana is licensed in Property, Casualty and Life Insurance.

Karen Tomes
Agency Manager (Herndon)

Karen is full of life and has been with Designers since 2007. Karen makes it her business to get to know customers and help educate them to find the right insurance coverage for their needs. Karen contributes greatly to the organization and has developed long-term relationships with customers who have come to value the service level she provides.

Liz Zalles
Senior Licensed Account Manager

With over 11 years experience, Liz is a valued team member. She offers piece of mind for you and your family. Liz enjoys working with Designers customers and is proud of the loyal customer database she’s built.

Ashli Garnett
Licensed Account Manager

Ashli has been with Designers since 2012 and enjoys interacting with customers. Ashli is licensed in Property and Casualty and is responsible selling and servicing personal and commercial lines. She brings a fresh perspective and an eagerness to everything she does.

Mila Macovei
Licensed Account Manager

Mila has a warm style and her top priority is customer satisfaction. Mila enjoys working with customers and is eager to learn and is very focused on building strong customer relationships. Mila is always willing to go the extra mile for customers and colleagues and her goal is to make customers feel important and educated on their policies and services that Designers Insurance offer.

Cecy Neyra
Licensed Account Manager

Cecy came to Designers in 2013 but has over 15 years insurance experience. She is responsible for new business and customer retention. Her attention to detail and strong grasp of insurance coverage allow her to assist customers with ease.

Hannah Orbon
Licensed Account Manager

Hannah started with Designers in 2016 but has worked in the insurance industry since 2009. Hannah is excited about developing relationships with customers and has a strong work ethic and attention to detail. Hannah’s enthusiasm and professionalism has been well received by staff and customers alike. She finds everything about her role new and exciting and is enjoying the challenges.

Sadaf Sayed
Licensed Account Manager

Sadaf started with the Designers family in 2008 and grew leaps and bounds during her time with us. Sadaf started as an unlicensed rep and with hard work and dedication quickly became one of our top licensed producers. In addition, Sadaf works hard to provide a great customer experience. She is licensed in Property and Casualty and her specialty is Personal Umbrella Insurance.

Michelle Summers
Licensed Account Manager

Michelle has been a valued team member since 2007 and enjoys interacting and providing customers with excellent customer service. She has knowledge in property and casualty and a passion for serving people. She enjoys meeting new customers and welcoming them into the office. Michelle serves as a representative assisting customers with experience in claims. She will make it her duty to facilitate interaction between vendors, claimants, claims department and customers in need of claims assistance.

Marco Zeballos
Licensed Account Manager

Marco began his insurance career 2007 with Designers Insurance Agency, he is a proud veteran that served honorably in the U.S. Marines. Being a Marine, Marco is extremely dedicated to his work and strives to build long lasting relationships with the customers. Marco takes pride in his core values, that include honesty and integrity when dealing with the customers. Marco will work hard to help you and your family with selecting coverage.

Alicia Carre
Licensed Customer Service Representative

Alicia utilizes her previous experience in customer service and she provides accurate and efficient service to our customers. She always strives to provide excellence in customer service and keeping their best interests is her main goal. Alicia is licensed in Property and Casualty Insurance.

Marta Duran
Customer Service Representative

Marta joined Designers in 2014 and enjoys interacting with customers. She has a bright bubbly personality and is always eager to help.

Claudia Duran
Customer Service Representative

Claudia is always eager to help the customers and her co-workers and has a “can do” attitude to everything she approaches in life. Claudia is our resident specialist in commercial lines.

Jay Gonzalez
Customer Service Representative

Jay is the first smile to greet you at the Fairfax office! Jay joined us in 2016 and is responsible for overall customer satisfaction. Jay’s fun outgoing personality serves him well when interacting with customers. Jay is excited about learning the in’s and out’s of insurance and will make it his personal mission for you to have customer satisfaction.

Katy Rabitor
Licensed Account Manager

Katy joined Designers in 2016 and brings with her a positive energy and abundance of energy. Katy is licensed in Property and Casualty and is excited about developing long-term customer relationships and bringing value to the organization. Katy has a strong desire to learn about the insurance industry and prides herself on making the customer feel special.

Sandy Youngblood
Customer Service Rep

Sandy is one of our veteran members and can take care of any of our customers’ needs no matter what they may bring to the table. Come visit us to see what Sandy can do for you and your family!